11-1Terms and conditions

1. GENERAL TERMS

The following information is provided to ensure a high-quality shopping experience at the Koster Waterproofing Systems online store. To use this website and purchase Koster products, you must read, understand, and agree to the Terms of Use.

The online store kosterlatvija.lv is owned and operated by SIA CM Serviss, registration number: LV40003728757, legal address: Dambja iela 6, Ogre, LV-5001, Latvia. All intellectual property rights for kosterlatvija.lv belong to SIA CM Serviss. 

Kosterlatvija.lv reserves the right to modify the website content and Terms of Use at any time. Any changes become effective upon publication. 

2. USAGE

By purchasing products from kosterlatvija.lv, a mutual agreement is considered to be concluded as a Distance Contract, regulated by the Latvian Cabinet of Ministers Regulation No. 255 “Regulations on Distance Contracts”, the Consumer Rights Protection Law, and Directive 97/7/EC of the European Parliament and of the Council.

Veicot pasūtījumu, Jūs automātiski piekrītat mūsu lietošanas noteikumiem. Klientam pirms pasūtījuma veikšanas ir jāapliecina, ka tas ir iepazinies ar šiem noteikumiem, kā arī ar Preču piegādes noteikumiem un Garantijas un atteikuma tiesībām. SIA CM Serviss neatbild par jebkāda veida zaudējumiem, kas lietotājam radušies, interneta veikala kosterlatvija.lv lietošanas rezultātā.  

3. DATA PROTECTION

SIA CM Serviss ensures the protection of personal data in accordance with Directive 95/46/EC and the Latvian Personal Data Protection Law.

The website is secure. All data exchange is encrypted and protected. SIA CM Serviss does not collect or store sensitive personal data such as credit or debit card information.

SIA CM Serviss vāc tikai informāciju par pirkuma rēķinu un piegādi: klienta vārdu, uzvārdu, adresi, e-pastu, tālruni vai uzņēmuma nosaukumu, reģistrācijas numuru, kontaktpersonu un tml. SIA CM Serviss sniedz klienta informāciju trešajai personai /piem., kurjerpasta dienestam/ tikai piegādes informācijas ietvaros.


Only essential order and delivery information is collected (e.g., name, address, email, phone, company registration number, etc.). This data is shared with third parties, such as courier services, only within the scope of delivery.

SIA CM Serviss may use the provided information for identification purposes or when legally required to disclose data to public authorities. All data is stored on secure servers. Payments are encrypted using SSL technology. 

For more details, see our Privacy policy.

4. PRODUCT DESCRIPTIONS AND PRICING

Product images on the website may differ from the actual items. While we strive for accuracy, we recommend contacting us at info@kosterlatvija.lv or +371 29609000 to clarify any uncertainties.

All prices are in EUR including VAT. Delivery costs, if applicable, are calculated separately before checkout.

Prices are subject to change without prior notice, and discounts may be applied to certain products. Items are sold at the prices valid at the time of order placement, except in cases where an incorrect price is displayed due to technical errors or system malfunctions. Product availability is indicated during the ordering process. In exceptional cases, errors or changes may occur. If a product is unavailable, the customer will be informed via email about the expected delivery time. 

5. ORDER PROCESSING

You can place an order without registering. 

Add items to your cart, click "Continue to Checkout," provide your contact info, choose a payment method, agree to the Terms, and click "Place Order." Accepted payment methods: Visa, Visa Electron, MasterCard, American Express, Apple Pay, Google Pay.

Kosterlatvija.lv sends the customer an automatic email with the order confirmation. If the customer notices any errors in the confirmation message (such as incorrect items, quantities, etc.), they must immediately contact Kosterlatvija.lv customer support by phone at +371 20609000 or by email at info@kosterlatvija.lv. Please note that in some cases we may be unable to correct the order—our apologies in advance for any inconvenience this may cause. However, we will do our best to assist you. 

6. ORDER FULFILLMENT AND DELIVERY 

DELIVERY TIMES AND COSTS

Delivery costs vary depending on your delivery location and the total value of your purchase. Exact delivery charges will be shown during the checkout process. 

In addition to selecting the desired products, the customer must choose a preferred delivery method:

  • Free pickup (by prior arrangement) at the SIA CM Serviss warehouse, Daugavpils iela 18, Ogre.
  • Par citām saņemšanas iespējām, lūdzu, sazināties ar kosterlatvija.lv pirms pirkuma veikšanas.

ORDER PROCESSING

To ensure an excellent shopping experience, please double-check and provide an accurate delivery address. Don’t forget to include a reachable phone number in case the courier needs to contact you to coordinate delivery.

Once payment is received, we typically process the order within 1 business day. In rare cases, processing may take longer than one working day.

Please note that we do not dispatch orders on weekends or public holidays.

SIA CM Serviss is not responsible for any losses or consequences resulting from incorrect information provided by the customer in the order. If delivery is delayed due to force majeure or circumstances caused by third parties, you will be notified by email about the delay.

INTERNATIONAL TAXES AND DUTIES

While we strive to provide you with the best possible international shopping experience, please note that SIA CM Serviss is not responsible for international taxes and duties. 

We are unable to provide specific information regarding the amount of such taxes or duties, nor can we predict potential delivery delays related to customs processing.

7. ORDER CANCELLATION AND TERMINATION OF THE DISTANCE CONTRACT

Until payment is received, kosterlatvija.lv reserves the right to cancel a customer's order if discrepancies are found in product descriptions or prices. Kosterlatvija.lv also reserves the right to terminate a distance contract if either party incurs excessive losses in fulfilling the contract or under other circumstances defined by applicable legislation.

According to the Cabinet of Ministers Regulation No. 255 of 20.05.2014 “Regulations on Distance Contracts”, the buyer has the right to withdraw from the contract within 14 calendar days without giving a reason and return the product purchased from the online store. To exercise the right of withdrawal, please contact us via email at info@kosterlatvija.lv or by phone at +371 29609000, without undue delay and no later than 14 days from the date of delivery. The withdrawal deadline is met if the product is dispatched or returned before the 14-day period expires. If you withdraw from the purchase, we will refund all payments received from you, excluding delivery and return shipping costs (which are not refundable and must be covered by the buyer), without undue delay and no later than 14 days from the day we were informed of your decision to withdraw. SIA CM Serviss will refund the amount to the bank account specified in the withdrawal form, or if not provided, to the account from which payment was received. The right of withdrawal does not apply in the following cases:

  • a) The product’s packaging has been opened and it cannot be returned for hygiene or safety reasons. 
  • b) The product has been used for purposes other than checking its nature, characteristics, and functioning. 

The product must be returned in its original packaging, and the buyer must ensure that it is properly packed for safe return shipping.

Return shipping costs are non-refundable and must be covered by the buyer. Please note that SIA CM Serviss is not responsible for items that do not reach our office. The buyer is liable for the returned item until it is safely received by us.

Refunds will be issued using the same payment method used in the original transaction.

For more details on product exchange, returns, and refunds, please refer to our Return Policy..